Tuesday, March 1, 2011
My favorite thing at work... "yes, I'll transfer you to my Manager!"
I'm usually just an earshot away from staff when I hear them handle a angry call You can tell that the customer is blasting them. They don't even have a chance to validate the customer's feelings.. Blah, Blah, Blah and then comes the words I can magically hear through the silent air- "I want to speak to your Manager !." The funny part is the moment the call is transferred and I address myself and then ask "How can I help you?" The customer's tone becomes very submissive and as sweet as tea. Go figure? Seriously, what happens in those 2 or 3 micro seconds during the transfer? It cracks me up that people cow tow to a title especially if they knew that I don't kill flies - I let them out the window.
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